FREQUENTLY ASKED QUESTIONS

Can I play online casino without downloading any software?

Yes, you can. Practically every top online casino is accessible in browser mode and there are no major differences between the two options. Flash casinos used to be used frequently on mobile devices that don’t support a mobile app but these are being replaced by HTML5 versions which are compatible with most devices.


How do I open an account?

You should follow the links or buttons from our pages as we often have special offers or bonuses. Any online casino you will ever see has a ‘Join Now’ or a ‘Sign up’ button near the top of the home page. The registration forms of our partners are simple and standard. You will have to fill in your personal information, log in details and eventually a promo code if there is an available one.


Is it safe to use my credit card at an online Casino?

This depends on which casino you do intend to share your details with. There are some really dodgy casinos on the web, but the ones that are present on this website are guaranteed to be high quality. Payments can be completed using all popular debit cards, credit cards and e-wallets. Secure connection protocols are used for all transactions so you have no reason to worry about your bank details safety. For more details on how to have a safe gambling experience, read our brief safety and security guide.


Is the Casino Licensed?

The casino operators, feautred on this website are licensed and strictly audited by the sternest gambling laws. In addition, our partners have all required certificates, issued by the top testing agencies in business, such as eCOGRA, TRUSTe, TST and many others.


How do I make a deposit into my account?

Your online casino deposit options will vary with different operators, but can be classified in two main groups. The first one collates all available credit and debit cards. You will have to provide the Cardholder’s name and card number, along with it’s expiry details. Using an e-wallet on the other hand requires a bit more effort, you will have to open an account at PayPal, Neteller, Skrill or any other payments transmitter but the benefit is that once it is set up you don’t have to disclose your card information to the casinos.


How long does it take to process my deposit

All deposits at our featured casinos are processed instantly and won’t attract any fees.


How do I withdraw my winnings?

For almost every deposit method there is a corresponding cash out option. The logical exceptions are vouchers and pre-paid methods, such as Ukash and paysafecard.


Are there any limits to how much I can withdraw and how long does it take?

It depends on both your casino operator and withdrawal method. You will see more often minimum withdrawal limits, compared to maximum allowed cash outs. Regarding time frames, withdrawals to the likes of PayPal are completed within a day, while processing to your credit or debit card usually takes a while longer (3-7 working days).


How can I check my financial transactions?

All reputable casino sites have a ‘Transactions History’ section, where they keep track of all your deposits and withdrawals since the day of your registration.


Can I play casino games online for free?

Most operators (including our partners) give their customers the opportunity to play some of the games for free. Unfortunately, the live-dealer casino games are available only in real-money mode.


How can I check my financial transactions?

All reputable casino sites have a ‘Transactions History’ section, where they keep track of all your deposits and withdrawals since the day of your registration.


Are there any online casino apps for Android?

Yes there are, but you won’t find them at the Google Play store, due to the restriction of publishing any kind of gambling software on it. Therefore you will need to access any online casino in browser mode and get the native app from there (if it has one). Another option is to get the software from a third party website. Remember that in order to install apps from unknown sources, you need to allow it from the security settings menu on your device.


Can I play online casino on my iPhone or iPad?

Of course you can, all top casino sites have an app for iOS devices. They are available for free at the App Store and you may also get a link for the app via text or a QR code. However we recommend you sign up to the casino using our link BEFORE you download the app to ensure you take advantage of any special offers or deals we have negotiated with the casinos.


Is it possible playing casino online to become an addiction?

It is a possibility if you don’t gamble responsibly. In you suspect you may have a problem, or need advice regarding a friend or relative then you can seek help at the BeGambleAware website. It’s an organisation that is funded by the Responsible Gambling Trust and aims to help people make better decisions about their gambling habits.


What are the most popular casino games online?

Slots are the most popular casino game not only on our featured websites, but overall across the web. Apart from slot machines, roulette and blackjack with all their variations are present at virtually every online casino. Here’s a rundown of these and other popular casino games.


Do all online casino games count for playing through my welcome bonus?

Stakes on certain games do not count in full towards the wagering requirement – instead they have a % contribution as a general rule, the higher the ‘house edge’ the more they count towards the play through rate. Slots normally have the highest rate with games of skill such as blackjack have a far lower. Each site is different so ensure you check the terms and conditions of each site to find the actual figure.


What happens if I lose my internet connection while playing?

For some games such as slots, bingo and arcade style games then you will not lose any progress and the game will continue or in the case of bingo, your cards played for you and any winnings played automatically. Some games like live casino poker will result in your hand being folded. A good broadband connection is important for live games, you can take a few steps to minimise disruption such as avoiding downloading, streaming video and having as few programs running as possible. Clearing the computers cache, cookies and temporary internet files on a regular basis will also help.


What do I have to do in order to withdraw my online casino winnings?

Different operators have different rules and you would need to check the terms and conditions on the operators site, but as a general rule; To make a withdrawal request you would simply login to your account and select ‘Withdraw’ from the My Account or ‘Cashier’ menu and complete the details as requested. It is not usually possible to make a withdrawal request to a payment method which has not been used to deposit. If you withdraw any funds which are linked to a bonus you will lose any bonus funds and any winnings generated as a result of the bonus. Also, once the withdrawal has been made, you will not be able to restore the lost bonus by cancelling the withdrawal request. Please remember to always check the terms and conditions of bonuses with wagering requirements prior to making a withdrawal. Not all bonuses have wagering requirements, so check the Terms and Conditions for your particular bonus if you are unsure.


How can I contact an online casino?

All sites we feature have excellent customer support options and offer a variety of ways to contact them. I find livechat is often the quickest and easiest way of getting support but you can also email, telephone and even post your questions. Some sites even offer tweet and Facebook support.


Do any online casino offer instant withdrawals?

The length of time it takes to make a withdrawal depends on several factors, the withdrawal method used can impact the time. Paypal usually being the quickest but it is always best to check the terms and conditions of the site as they will always list the different withdrawal methods and the times will be displayed. Be aware that the times quoted are working days so a request on a Friday or weeks involving a bank holiday will take longer.


What are the best online casino software providers?

This really comes down to personal preference, there are lot’s of online casino software providers such as Cryptologic, Evolution Gaming, IGT, Microgaming, Net Entertainment, Novomatic, Playtech, Skill on Net, Spin3 and WagerWorks. This list is not exhaustive and sometimes casino operators change their supplier or ‘pick and mix’ games from different suppliers. I recommend you try a few sites (you can then also take advantage of some great welcome offers) and find a game you like. Software providers are creating new games all the time so the range changes very frequently.