Grosvenor Casino Review – How It Fared in Our Test
It’s a name that’s probably familiar to you. With 55 Grosvenor Casinos dotted around the UK, this operator is one of the biggest and most trusted in the industry. How does its online casino rank, though? We put it to the test, examining the offering of games, bonuses and mobile options.
|Pros: Welcome Bonus||£20|
|Pros: Casino Games||Over 450 world-class games|
|Cons: Low Wagering Requirements||5x the bonus amount|
|Overall||4.5 out of 5.0|
|Visit the Casino|
A Carefully Picked Games Selection
The Grosvenor casino games library is by no means the largest in the business. With over 450 games, it kind of pales in comparison to some of its competitors that can boast in excess of 1,000. However, there are no titles included here just for the sake of numbers. They all come from top developers and make up a diverse and quality selection.
|Live Dealer Games||87|
|Games for iOS & Android||358|
Slots at Grosvenor
As is usual in the industry, the majority of Grosvenor games are slots. These come from large, well-established developers such as Microgaming, NetEnt, Realistic Gaming and Novomatic. In addition, there a few titles from smaller game providers Big Time Gaming, which is gaining traction in the industry. Because of this range, you will find player-favourites Wolf Gold, Extra Chilli and Gonzo’s Quest on the site. To us, quality and diversity is far more important than sheer quantity. However, if numbers are what you are after, you should check out the game selection at Casumo, which is impressive.
You can search for your favourite game by name, or filter the slot games into the usual featured, new and most popular tabs, as well as by those that are available in the land-based Grosvenor Casinos. Unfortunately, there is no facility for searching by developer of slot theme. You can check out some of the most popular games on the site below. All of our reviews include free demos as well, so feel free to get to grips with the gameplay without risking any of your hard-earned cash.
A particularly popular type of game that you will find in good numbers are jackpot slots. For players who dream of big wins, these games are the holy grail. There is a range of developers for these games as well at Grosvenor, meaning that you will not get bored of the same styles popping up in every single game.
Unfortunately, there are not that many of the biggest and best-known progressive jackpot slots available on the site. Mega Moolah is there, however, and it is perhaps the biggest and best of them all at the moment. Its jackpot often runs into the multimillions of pounds. You can see the current jackpot total on the right.
As is typical, there are far fewer table games available than there at slots. Indeed, the range is pretty limited. However, there is less of a need for quantity, as the diversity is not as great as with video slots. Instead of various themes and playing types, the major advantages come in the form of side bets and table limits. There is a decent spread for these, and you will find excellent options such as Multihand Blackjack, Player’s Suite Roulette and 3 Card Brag amongst the Grosvenor casino games. In addition, there are one or two interesting changeups to the classics, with 100/1 Roulette being the pick for those who like something a bit different.
|Roulette (9)||Blackjack Variants (7)||Other Games (3)|
|100/1 Roulette||Classic Blackjack||Ten Play Draw Poker|
|20p Roulette||Premium Blackjack||3 Card Brag|
|Player’s Suite Roulette||Player’s Suite Blackjack||Baccarat|
|Roulette Advanced||Multihand Blackjack||–|
|European Roulette||Blackjack Perfect Pairs||–|
The Grosvenor Live Casino Examined
The operator boasts one of the top all-round live casino offerings on the market today. There are currently 87 different games available, spread across blackjack, roulette, baccarat, poker, money wheel and top card. The Grosvenor live games are provided by Evolution Gaming and NetEnt, resulting in choice and quality. Evolution currently dominate the industry and are widely considered to provide almost all of the top live games. These include Lightning Roulette and Dream Catcher, which can both be found at Grosvenor. There are numerous blackjack tables exclusive to the operator, and Grosvenor Victoria Roulette streams directly from the firm’s famous London branch. The unique titles allow the operator to stand out in a very competitive live industry. Unusually, the operator has a dedicated mobile app just for the live games. Read the next section to find out more.
Two Mobile Apps
Unusually, there are two distinct mobile apps available from the operator. The first features over 350 slot and table games, while the other is dedicated to live gaming. This means that the apps are best suited to fans of each type of gaming, with no compromises made on the design and layout for either. Obviously, the downside is that you cannot play all available games on one Grosvenor app. If this is a problem for you, you can access all of the titles directly through your browser on mobile or tablet. This includes all of the live casino games from Evolution and NetEnt.
- 358 mobile casino games
- For iOS and Android devices
- Fits all sizes from smartphone to tablet
The main casino app does feature fewer games than the desktop or mobile sites. However, it still houses big name slot games from sought after developers SG Digital, Novomatic, Realistic Gaming, Big Time Gaming and more. Both apps are easy to use and make excellent use of the space given on smaller screens. The live casino app was even crowned EGR Best Live Casino App in 2018, reflecting the high quality of the design and outstanding performance. However, for some people, the requirement of downloading two apps will always be too much.
Although many operators now offer a large range of other gaming options in addition the more traditional categories, you won’t find arcade games or lotteries with this site. There are six scratch cards to choose from, however, if you are desperate to find something else to play. These include a scratch version of the ever-popular Deal or No Deal series and Foxin Wins Scratch, which has caught favour across the industry. As is always the case though, you should be aware that scratch cards have among the lowest RTP rates of any game type.
Fairness, RTPs & Table Limits
While carrying out our Grosvenor review, we paid particular attention to those things that directly affect fairness to players and ensure positive gambling experiences. The operator caters to punters across all budgets, with certain games accepting bets as low at 10p and two roulette games allowing up to £10,000 per spin. If anyone requires a limit higher than this, the Grosvenor live casino accepts up to a whopping £100,000 per spin on certain roulette tables. This breadth in limit ranges shows the company’s focus on providing exactly what the customers want.
|Assessment RTP & Limits||Casino Games (without Live Games)||Limits Min/Max||RTPs|
|With an average of over 96%, the RTP rates for the Grosvenor games are generally excellent.||Slots||10p – £500||91.31% – 98.10%|
|Roulette||10p – £10,000||97.29% – 97.30%|
|Blackjack||10p – £2,000||99.40% – 99.60%|
|Other Table Games||10p – £500||97.00% – 98.92%|
|Video Poker||10p – £50||97.30% – 99.54%|
|Scratch Cards||£1 – £20||77.76% – 90.70%|
The return to player (RTP) rates for the Grosvenor games are all determined by external, third-party organisations in order to guarantee fairness for players. The ranges vary depending on the type of game, as all experienced gamblers would expect. The highest return rates can be found in blackjack and table games. Although a top rate of 99.60% is certainly competitive, there are several games on the market that top this, and it is a shame to see them missing from the Grosvenor games library. It should be remembered, however, that RTP isn’t everything, and it does not speak to a guaranteed return on your wagers. The percentage only represents the probable return over a long extended period of time.
The Grosvenor Welcome Bonus Offers
Just like with the firm’s mobile apps, there is not one, but two Grosvenor welcome offers. If you are a member of one of the land-based casinos, then you can claim up to £200 in deposit bonuses. However, we will focus on the offer available for all new customers – deposit £20 and get £20 in bonus cash.
|Bonus Code||Not Required|
|More Deposit Bonuses||No|
- Pros: Two different welcome bonuses
- Pros: Very reasonable wagering requirements
- Cons: No free spins
£20 Welcome Bonus
The welcome bonus seems, on the face of it, to be a rather small offer. In an industry where companies often lure customers in with the promise of £1,500 or more, £20 does seem paltry. However, there are a number of factors that work in favour of the Grosvenor bonus. Firstly, you are not required to make numerous deposits in order to access the full amount advertised. It is very easy to qualify for this offer. Once you have signed up, simply opt-in when you make your first deposit in order to receive the bonus money. You will need to deposit at least £20, but you can do so with any payment method accepted by the casino.
There are, of course, terms and conditions attached to this bonus as with any offer from casinos. However, the operator is extremely transparent about these, making this a genuinely attractive option, despite it seeming like a small offering in comparison to some of the large cash bonuses on the market. The one real shame about this promotion is that is does not come with any free spins, which are becoming more popular among punters.
The site runs numerous long-term and seasonal promotions in addition to the Grosvenor welcome bonus. These range from Game of the Week offers, giving bonus cash to play with on selected games, to lunchtime bonuses, even to cash prizes for lucky users. Although many of the deals are updated on a regular basis, you will always find a good range of things to pique your interest. The only thing to mention though is that, because the casino runs alongside the bookmakers on the site, many of the available promotions relate to sports betting.
If you are a regular customer, another rewarding feature of the site is the loyalty and VIP programmes. Whenever you place a bet, you will earn Play Points. This will accrue over time and can be gathered either online or in one of the land-based casinos. You can redeem these for bonuses or special gifts. If you accumulate enough points, you will be upgraded and given a Gold Card, giving you access to more exciting benefits. Members are also invited to apply to become a Black Card member, which functions as a VIP programme, with dedicated service staff, bonuses and exclusive events.
The main promotions page on the site details all the latest offers including welcome bonus and seasonal deals.
Wagering Requirements on Promotions
As we said before, the Grosvenor bonus terms and conditions are admirably transparent and fair to players. While the majority of operators make it difficult to get your head around exactly what you need to do in order to benefit fully from the bonus, or even access the money at all, there are no such problems here. On the promotions page, you will find clear instructions and fully explained T&Cs. Once you deposit £20, you will receive the bonus cash. In order to withdraw this bonus or any winnings from this money you have to wager the amount 5x over.
To a newbie, this might seem like a harsh ask, as to receive £20 in bonus, you will need to wager £100. However, this is genuinely a generous offer from the company, as many operators require the bonus amount to be wagered between 35x and 60x before it is converted into real cash. In addition, the Grosvenor bonus comes with a 30-day time limit, giving a reasonable length of time in which to complete the requirements.
Check out the table above to see the full details of each game categories contribution rates so that you aren’t disappointed. Normally, slots are the only games that contribute fully, while most other types are only 10% if they contribute at all. This is a shame, as more and more players are turning to live casino games. However, with the Grosvenor welcome bonus, you can play on almost all games on an even playing field. These terms and conditions, or rather the lack of stringent requirements, are what make the Grosvenor welcome bonus one of the fairest offers on the market today.
Accepted Payment Methods
Choice and flexibility are at the heart of any operator’s appeal. There are numerous different Grosvenor payment methods available. For deposits, you can choose between the major debit cards, paysafecard, Bank Transfer, Visa Checkout or PayPal. The convenience and added security of eWallets have made them increasingly popular among UK punters.
With PayPal, all you need to do is put in the email address linked to your account, and the money will be transferred from your eWallet. This saves you from having to share bank details with the casino, adding a layer of protection to an already safe payment process. To reassure you, however, all operators that hold a licence from the UK Gambling Commission are required to hold customers’ money in a bank account separate from the rest of the company’s funds.
|Payment Method||Payment||Min. Deposit||Max. Deposit||Duration||Transfer Time||Fees|
|Visa||Debit card||£5||£10,000||Instant||3-5 days||–|
|MasterCard||Debit card||£5||£10,000||Instant||3-5 days||–|
|Visa Checkout||Online payment||£5||£10,000||Instant||3-5 days||–|
|Bank Transfer||Bank Transfer||–||–||–||3-5 days||–|
There is a minimum deposit limit of £5, regardless of the payment method you choose to use. There is, likewise, a minimum withdrawal of £10 across all options as well. Most methods allow you to pay in £10,000 at a time; the exception is paysafecard, which caps payments to the site at £862. For withdrawals, you can take up to £15,000 per transaction. All payments in and out of the casino are free of charge. All deposits are handled instantly, while you can expect to wait between three and five working days to reach your account after requesting a withdrawal. These are fairly standard arrangements, if a little frustrating at times.
Usability of the Website
An easy-to-use site is essential for any major online establishment. We can happily say that, in our experience, there are no major problems at all. The homepage is attractive and clearly laid-out. You can quickly navigate between the live casino, slots, jackpots, table game and poker sections from the top bar. Here, you will also find the sports betting options, promotions, loyalty programme and details of the land-based casinos. The latest promotions and special offers are displayed in an eye-catching banner at the top of the page, with the most popular games set out below. Moving between different pages is fast and easy with no lags or weird glitches to report.
The Grosvenor online casino homepage, with the latest promotions and most popular games displayed.
We don’t anticipate that you will have many issues if you choose to become a member of the site. However, it is reassuring to know that if anything were to go wrong, or if you simply have a few questions, that the customer support is up to scratch. You can contact the team via live chat 24/7, which is the easiest option. While preparing for our Grosvenor casino review, we found the members of staff to be helpful and friendly at all times. If you prefer, you can call the casino on a free-call number or send them an email.
Safety & Security
Especially if you are new to the online gambling world, you may have some concerns about the safety of an establishment. While there are of course some scams out there, you can rest easy that Grosvenor is a legitimate and well-respected organisation. Check out the full security and licencing details below.
|Regulatory Authority||UK Gambling Commission||Alderney Gambling Control Commission|
|RTP & RNG Audit||Not Available|
|Owner of Website||Rank Digital Gaming (Alderney) Limited|
|Network Security||TLS1.2, 256 bit keys, SHA384|
Licencing, Encryption & Player Protection
The casino holds a full gaming licence from the UKGC, allowing it to provide services to UK players. As the company is based in Alderney, it also holds a remote gambling licence from the authorities in Alderney. The site is fully encrypted, using VeriSign and DigiCert technology. This means that your personal details and money is kept safe at all times. In addition to this, the casino has committed to never selling or renting customers’ details to third-party organisations for any reason.
Although none of us like to think about the possibilities of getting into problems with gambling, it is an unfortunate fact of life in the industry. In order to help protect problem gamblers and give support to those who need it most, many casinos link up with charities and organisations dedicated to battling addiction. The website proudly displays the company’s association with GamCare, GamStop and Keep it Fun!.
Originally known as Grosvenor Clubs, the firm’s land-based houses have been on high streets across the UK since 1937. Now it is one of the most recognisable brands on the market and runs 55 casinos as well as the very popular online site. In 2013, it took over operation of 19 casinos from competitor Gala Coral, making it the largest land-based casino. By 2014, the organisation reported having 1.7 million customers per year, with over 8.5 million visits reported per annum.
The major Rank Group operates the business and owns the website, as well as being the parent company of the popular Mecca Bingo chain. A different, less corporate claim to fame is the fact that the company holds is the world record for the “highest” poker tournament ever held. The tournament was played at the top of Mt. Snowdon in order to raise funds for Marie Curie Cancer Care.
|Company Name||The Rank Group Plc|
|Owner of the Website||Rank Digital Gaming (Alderney) Limited|
|Address||TOR, Saint-Cloud Way, Maidenhead, SL6 8BN|
|Stock Market Listing||London Stock exchange|
|Telephone||0162 850 4000|
Getting Started at the Casino
It is simple to get registered and playing on the site. All it takes is a couple of short steps. To help you get started, the next couple of sections are dedicated to helping you do just that, without any stresses or confusion. If you are an old hand at online gambling, feel free to scroll down to the FAQs.
How to Sign Up
On the homepage, click on the “Join” button in the top-right corner in order to get started with the quick registration process. Either enter your details if you are already a member of a land-based Grosvenor casino (the details will be on your membership card) or click to say that you are a new member. Then all you need to do is fill out a couple of simple pages with your personal details. It is important that you provide correct information as you will likely be required to prove your identity when you make a withdrawal.
Making Your First Deposit
Once you have registered, the only thing between you and playing the games is your first deposit. Go to the wallet icon at the top of the screen, or to your balance section of your account in order to make a payment into your account. You can choose from a number of payment methods, all listed on the screen. Also remember that, with your first deposit, you are entitled to opt-in to the aforementioned welcome bonus.
Are there any live games at Grosvenor?
Yes, the casino has a large range of live dealer games, provided by the world-class Evolution Gaming and NetEnt. These include roulette, blackjack, baccarat and poker tables.
Are there wagering requirements on the welcome bonus?
As with almost all welcome bonuses, there are certain wagering requirements on the offer. You must wager 5x the bonus amount before it is converted into real, withdrawable cash.
Is Grosvenor casino safe to play at?
Absolutely. This is one of the most established and trusted sites around. It holds a full licence from the UKGC, meaning that UK punters can safely and legally play here. It also uses top-of-the-range encryption technology to protect your data.
Conclusion: An All-Round Excellent Experience
Throughout our Grosvenor casino review, we have spoken positively about almost all aspects of the site and company. This is for a very good reason – the operator is one of the best on the market right now. It runs a quality and stylish website, offers one of the fairest welcome bonuses and looks after its customers at all stages of the process. In particular, we were impressed with how clear it is about everything. The pages are very carefully laid-out so that navigation is easy. But more importantly, all important information is communicated effectively and transparently. If you’re not convinced, you can see more of our top rated casinos here.
- Pros: World-class live casino
- Pros: Excellent welcome bonus
- Cons: Relatively small game library
The only complaint that we can have is that the games selection is on the small side. Its offering would certainly be improved if they were to expand this. However, the games that are on the site are of an extremely high standard, and realistically, very few players are going to try more than a hundred or so different games. On a positive note, the Grosvenor live casino is one of the best, with industry-leader Evolution Gaming providing the majority of the products. So, unless you are simply looking for a site with the most games, there is little reason not to consider joining the site.
- Large range of games
- Top quality table-game options