All-Encompassing Gala Casino Review
With so many different online casinos all vying for your attention these days, it can be difficult to identify which one will be able to best answer your exact needs. To help you make that decision, we’ve done the hard yards to collect all of the most important information on a number of leading operators. In our extensive Gala Casino review, we’ll give you an overview of this operator’s selection of the Gala Casino games and the wide variety of bonus offers and promotions. We’ll also cover our experiences with the mobile gaming options, explain the various payment options and describe the website software in the final section of this page. If you are ready and rearing to play, click straight through to the games on the link below.
|Casino Games||Over 300 games|
|Bonus:||Strict wagering requirements|
|Overall||4.0 out of 5.0|
|Visit the Casino|
First Things First: The Gala Casino Games Library
The first thing to look at when choosing an online casino is its games. This is simply the most important aspect, because if the games you want to play aren’t available, then all of the bonus offers in the world aren’t going to matter at all. With over 390 products to choose from, Gala Casino has one of the smaller libraries around. However, there are plenty of great table games, exhilarating jackpot slots, and some very exciting live and mobile options.
|Live Dealer Games||71|
|Games for iOS & Android||187|
Much like most any online casino operator in the UK market, slot games account for the majority of the Gala Casino catalogue. There are a few reasons why slot games are so prevalent. It’s partly because of how ubiquitous the slot machines are in land-based casinos, which are the ultimate gateway into the online gambling scene. It’s also because how simple they are to play, but in large part it comes down to the amount of different software developers out there that specialise in slots.
This operator draws its slot game library from over 25 different providers, though the majority come from industry powerhouse, Playtech, which contributes 148 different titles of the 230+ games. There are also 43 products that are exclusive to this casino, which are predominantly from its in-house developer, CR Games, as well as the likes of Scientific Games. It also has a dedicated ‘Macau’ section on the website that only features ‘East Asian-Themed’ titles like Emperor’s Garden, Geisha Story Jackpot and Si Xiang. If you still can’t find what you’re after, check out our slot games page .
Huge Progressive Jackpots
When we talk about progressive jackpot games on the Gala casino website, we can use the adjective ‘huge’ to refer both to the number of games, as well as the cash prizes that are up for grabs. Players after big wins will be more than satisfied with the 71 progressive jackpot slots on the site, including Playtech’s popular Jackpot Giant slot. Tracking the game’s history, this game pays out an average £5 million every three years, with the most recent being in early 2016 (at the time of writing) wherein a librarian from Glasgow took home a nice £4.5 million by playing the game through Gala Casino. Playtech’s Age of the Gods series of jackpot slots are also out in full force, with seven different versions to play, each boasting a substantial cash prize should the jackpot pay out. Players are also privy to Playtech’s licenced DC comic hero slots, with Batman and Superman headlining the Gala casino jackpot slot category.
The Classic Table and Card Game Availability
Each one of the 390+ games on Gala’s catalogue stands out with clear, detailed visuals, compelling audio, and easy-to-use layout. With incredibly intuitive interfaces, the Playtech games are super easy to get to grips with and play. The blackjack and poker tables are particularly good, also for their variety. Interestingly, the Gala Casino table and card games are split into two distinct categories on the website, with roulette, baccarat and craps found in one section and blackjack and poker in another. This is just another strange website layout decision from Gala, which we’ll delve further into below. Regardless, there are a standard amount of options and they are easy enough to find. We particularly appreciate the inclusion of Sic Bo and Craps in the RNG-based games, as these gameplay styles are often only in a casino’s live games library. The fact that you can only find Playtech games is potentially a drawback, as you will find a more diverse range of blackjack, roulette and poker games at other sites.
|Roulette (13)||Blackjack Variants (13)||Other Games (20)|
|European Roulette||Multihand Blackjack||Keno|
|3D Roulette||Double Exposure||Baccarat|
|Deal or No Deal Roulette||Pontoon||Punto Banco|
|Low Stakes Roulette||Single Deck||Jacks or Better|
|French Roulette||Blackjack Switch||Casino Hold’em|
Bringing the Games to Life
To tie its online casino to the brick and mortar casinos, Gala offers a live 24/7 range of live tables for players to enjoy anytime. The games are streamed via webcam and players can choose from blackjack, baccarat, or roulette, to name a few standard options. There’s an in-game chat feature which enables players to interact with the dealer as they play, adding another layer of engagement to the casino gaming experience. The dealers from the Playtech studios are professional, classy and experienced at their jobs, making light and friendly conversation with players while never taking their mind off the task at hand. The Gala Casino’s live selection covers more than just the standard games, though. You’ll find the live games split into either ‘European’ or ‘Asian’ categories, with the latter offering Chinese-language dealers working the baccarat, roulette and Dragon Tiger tables. We couldn’t seem to find any games in the European section offering languages other than English, though.
All of the Mobile Gaming Options
This operator has made every effort to ensure that no matter which method you prefer to play your casino games, you can do so at Gala Casino. The website is available both online and as a download, and it is a HTML5-based creation, making the site optimised for mobile browser play. This works extremely well, but if you want to download a dedicated app, you can also do so. The Gala Casino mobile app option is available for both iOS and Android devices, ranging from smartphones to tablets as long as they are reasonably new. Not all of the games from the desktop version are available through either the web-based or app versions, but games from developers including Playtech, IGT and NextGen are all on offer.
- 300 mobile casino games
- For iOS and Android devices
- Fits all sizes from smartphone to tablet
The web-based browser, unsurprisingly, functions pretty much the same as the desktop version, with the same layout and design. The downloadable apps are also reminiscent of the original, which makes sense when you consider that many players like to switch between their home computer and mobile device depending on their situational availability. There would be no benefit in confusing loyal users with a different design.
Special and Interesting Game Variants
Outside of the standard gameplay styles you’ll find at every casino whether land-based or online, there are a few additional types of game that are starting to become popular online. One of those is the scratch card. Five themed scratch cards are available at Gala Casino, which are essentially a digital version of the exact item you’d buy at your corner shop – but without the gross flaky bits that shed like loose dog hair off the real versions. That being said, the actual scratching action is the most fun part of a scratch card, and considering that these games only have a return to player (RTP) percentage of 93-95.30%, there needs to be something a bit more appealing about these games.
Game Payout Rates and Table Limits
The RTP of a game is a certified number that explains how a game will pay out to players over a long period of time. If the percentage was 100, that would mean that every wager would win, so the closer a game’s RTP is to 100, the better your odds of winning are. Blackjack generally has the highest RTP out of standard casino games, while arcade games and scratch cards are the lowest. Slot games have the widest range within a single category, so it can be well within your best interest to investigate the RTP of a slot game before you begin to play. This information is often found within the game’s help section, as unfortunately Gala Casino overall RTP rates are not published.
|Assessment RTP & Limits||Casino Games (without Live Games)||Limits Min/Max||RTPs|
|Aside from the blackjack table limits, Gala Casino offers a wide spread of wagering options for its games.||Slots||1p-£100||92.66%-98.00%|
|Other Table Games||£1-£300||97.22%-99.53%|
When you’re wandering around a land-based casino, you’ll often look to see what the table limits are in order to find a seat that matches your budget. This is also an important consideration for online gambling, as it can be very simple to accidentally wager thousands of pounds more than you meant to, with the simple click of a button. At Gala Casino, the table limits are pretty well spread for both the low stakes and the high, particularly for roulette games which start as low as 10p and go as high as £25,000 for a single spin of the wheel.
Gala Casino Online: Bonuses in Short
Gala Casino bonus offers are built on a similar ethos to the website itself: giving you choices. As opposed to a standard welcome offer, this operator allows you to select one of three different options, based on the types of games you want to play. This means that your wagering requirements will only be fulfilled when playing games in the type you choose, whether for the Roulette Welcome Bonus or the Blackjack Welcome Bonus.
|Bonus||20 Bonus Spins + £40|
|Bonus Code||Not required|
|More Deposit Bonuses||Yes|
- Three options to choose from
- No bonus code required
- Short wagering time limit
If neither roulette nor blackjack suit you, then there is also a slot-focused deal that also has slightly better conditions attached to it. In this version of the Gala Casino welcome bonus, when you deposit £20 and stake at least that amount on any games across the whole website, your account will be credited with 100 free spins. These spins can be used on Age of the Gods, Furious Four, Goddess of Wisdom, King of Olympus, Prince of Olympus, Batman &The Riddler, Batman & The Joker Jewels, Batman & Catwoman Cash, Eliminators, Frankie Dettori’s Sporting Legend, Robocop or Miss Fortune.
Other Bonus Offers Available
There are so many bonus and reward schemes on offer on the site that you’ll struggle to exhaust them all. Gala Casino’s promotions change frequently, so be sure to keep checking out the site regularly to get the best chance of winning. There are currently two interesting bonus offers that you can take advantage of on top of your chosen welcome bonus.
The first is to celebrate the addition of games from developer, Red Tiger, which offers a few exclusive jackpots on Gems Gone Wild and Reel Heist. Second, is the Thursday Casino Cash promotion. This adds a few extra features to a select few blackjack and roulette games, and could be nice if you already intend on playing those games on a Thursday. The important thing to note there is that each bet must be a minimum £5, so if that’s within your budget already, it’s a nice perk.
On Tuesdays, there’s an extra 25% payout and you 50% cash back for your second and third deposits. Additionally, every time you invite a friend to join and they make their first deposit, you’ll get an extra £25 to play in site. Players can also choose whether to accept deals or not, enabling them to gamble without being bothered by additional bonus rules if they so wish. Gala Casino bonus codes, however, are few and far between.
Loyalty and VIP Programs
Oftentimes, an online casino will only offer a welcome bonus to tempt new players into making a new account, then bank on their laziness or assumed loyalty to keep them as customers. However, in line with Gala’s quest to try to please most any type of player with its assorted welcome and weekly bonuses, it also wants to make sure player loyalty is rewarded. It does this both through giving players Comp Points for playing, which can be converted into cash rewards dependent on your VIP level. Speaking of VIP, there is a four-tiered system that offers increasingly generous Comp Point conversion rates as well as additional cashback perks, increased table limits and other exclusive promotions. Of course, your VIP level is dependent on how much money you deposit and wager each month.
There are a lot of different promotions available at the Gala Casino website, which can all be found under the Promotions tab.
Roulette Welcome Bonus Requirements
In explaining the terms and conditions for the What You Want Welcome Bonus, we will use the Roulette option as a main example in the table. If you are interested in the slots or blackjack versions of the welcome deal, we recommend you investigate the terms and conditions of the bonus on the casino’s website for the full rundown. An important thing to notice with the Gala Casino bonus is that, depending on the bonus on offer, you may be asked to wager the combined amount of both your deposit and your bonus. For most operators, only the bonus amount must be wagered, so this is pretty disappointing from Gala’s end. However, it balances out with the increased wagering contributions from the games you choose, as normally blackjack and roulette only contribute 10-20% of a stake, and live games generally don’t contribute at all. This is where the Gala Casino welcome bonus shines.
For either the blackjack or roulette promotion wagering requirements to be met, you must wager the bonus amount and deposit amount 35 times in only 7 days. A standard time limit across most online casinos will give you 30-90 days to complete this condition, so this is a bit of a tight turnaround. Also keep in mind with the roulette offer that if a combination of bets on the table covers more than 67% of the wheel, it will not count to the wagering requirements.
We recommend you choose the welcome offer carefully when making your first deposit, as there is no turning back from that stage. You will also need to use an ‘accepted’ method of payment to make said deposit, as any money loaded into your account through Neteller, Skrill, or any type of pre-paid card will not count. You will miss your opportunity for any deal in this case, so it is good to pay attention here.
Available Payment Methods
Gala Casino accepts EUR, GBP and USD currencies. Transactions to and from the casino are SSL encrypted. Casino players can use debit cards from Visa, Maestro and Mastercard to fund their accounts. Amongst the other options are prepaid vouchers from paysafecard, cheques and bank wire transfers, but the transactions require longer to complete. Whilst there’s no limit to the withdrawal amount, the minimum deposit is £10.
|Payment Method||Payment||Min. Deposit||Max. Deposit||Duration||Transfer Time||Fees*|
|Visa||Debit card||£10||£5,000||Instant||2-5 days||–|
|MasterCard||Debit card||£10||£5,000||Instant||2-5 days||–|
|Maestro||Debit card||£10||£50,000||Instant||5 days||–|
|Instant Banking||Bank transfer||–||–||–||Instant||–|
|Bank Transfer||Bank transfer||–||–||–||3-5 days||–|
You are required to verify your identify when first withdrawing from Gala Casino, so it is incredibly important to use accurate information when creating your account. All withdrawals are returned to players using the same means as the initial deposit, which you can’t change. Your payment methods must be registered in your name, meaning you can’t use anyone else’s PayPal account or debit cards to add or withdraw funds from your account. If you’re playing on the downloaded version of the casino, there is a ‘quick deposit’ method that you can use to make payments without having to visit the cashier.
Software and Website Usability
Thanks to the excellent Playtech software, Gala Casino’s array of over 300 games looks and sounds great. Gala Casino’s products are also integrated with the downloadable Playtech casino client. Gala also offers browser-based and download versions for the majority of its titles. There are a few annoying and clunky issues with the website though, including the fact that the slots are divided into three categories: Casino, Slots & Games, and Macau. One would think that all of the slot games would be found in the ‘Slots’ section, but that would be incorrect. As a whole, the website is pretty boring, with a black and white colour scheme and nothing interesting to note, especially when compared to the more interesting themes that are coming up these days.
If you have any questions about the casino, your first stop is to find its help section. Struggling? We did too, as the very small, white text and smiley face announcing the help section is in the bottom right-hand corner of the page, super easy to miss. Clicking here will take you to a new page and away from the casino where you can search through a large series of articles explaining many of the most frequently asked questions. If you can’t find the answer you’re looking for, you can email support or attempt to use the live chat, but every time we attempted to make contact through the Live Chat we were told ‘Chat isn’t available. Please try again later.’ This was exceedingly disappointing from Gala. It was also really difficult to find the contact phone number.
Safety and Security Assurances
When you’re playing with your own, hard earned money and placing personal information online, it is important to make sure you are in safe hands and aren’t on a scam site. We will never review or suggest any online casinos that are dodgy operators, ensuring that only the safest and most reputable websites are displayed. There are a few ways to identify a secure casino, which are outlined in the table below.
|Regulatory Authority||UK Gambling Commission||Gibraltar Gambling Commissioner|
|RTP & RNG Audit||Gaming Laboratories International|
|Owner of Website||GVC Holdings|
|Network Security||128-bit SSL encryption|
Licencing & Technical Auditing
The most important part of that whole table is the licence number, which is awarded by the nation’s gambling regulatory authority, the United Kingdom Gambling Commission (UKGC) . The UKGC is very serious about protecting UK citizens from rogue casinos as well as from the dangers of addictive gambling, and makes potential casino operators jump through a lot of hoops in order to get this licence. Without it, a casino may not operate in the UK. You can always find the licence number of a certified casino either in the footer of the website page, or on the UKGC website.
Part of the requirements will also ensure that all games that are available to play on a casino’s website are tested to be ‘fair’. Of course, the house always wins, but as we explained in the RTP section of this guide, different games have different payouts. When you look behind any type of casino game, the software is developed using a Random Number Generator (RNG), which will quantify the win/loss ratio of the game. To ensure that all games are weighted so that there will be wins, the RNG software is tested by an independent authority. In the case of Gala Casino, RNG testing is performed by Gaming Laboratories.
The Gala Casino Company Details
As of April 2018, Gala Casino has been part of GVC Holdings, a huge casino conglomeration based in the Isle of Man. It was acquired by the holdings company as part of the Ladbrokes Coral group, which encompassed all of the Gala casino and bingo brands as well as Ladbrokes’ sports and casino empire. Bringing together these old names in the industry has created something of an online casino powerhouse.
|Company Name||Gala Casino|
|Owner of the Website||GVC Holdings|
|Address||Suite 3B, Regal House, Queensway, Gibraltar|
|Stock Market Listing||London Stock Exchange|
Your First Steps at Gala Casino
If you’ve read this far and you’re starting to think that the Gala Casino is worthy of your time and money, then you’ll need to do a couple of things before you can actually start playing. There’s nothing complicated or time consuming about the next steps, which we have outlined below.
When you want to make an account, just click on the green Join Here button on the top right-hand corner of the page. This will take you to a very standard looking form where you must enter your information, including personal contact details, your phone number, address and your date of birth for the website’s age verification requirements. Click to accept the terms and conditions and you’re good to go! As mentioned earlier, it is important to use your real information as you will be asked to verify your contact details when you first try to make a withdrawal, and if your details do not match then it could cause issues.
Important To Note When Making Your First Deposit
We’ve run through a list of the different types of deposit methods at your disposal on the Gala Casino site, so when you are ready and have chosen which one of the welcome bonus offers you’d like to activate, you can head to the cashier to load funds into your account. Make sure your web browser will allow for pop-up windows, and have your payment details handy when you’re ready. Keep in mind the minimum deposit amount required to trigger the bonuses, too.
Can I test out the games for free?
Unfortunately, not, no. This is pretty disappointing really, as a lot of other casinos such as Casumo will allow you to play the games for free.
I chose the Roulette Welcome Bonus, does it matter if I play blackjack?
You can play blackjack as much as you like as per normal online gambling, but these games will not contribute to your welcome bonus wagering requirements. If you activate the Roulette welcome bonus, for example, you’ll need to play roulette games to contribute to the requirements.
Why do I have to give Gala my home address?
As per the UKGC regulations, an online casino operating in the UK may only allow players from the UK. Therefore, you must prove you are a citizen of the nation before you can sign up.
The Gala Casino Wrap Up
The GVC Holdings Group – which runs Gala Casino online – has a well-deserved reputation for high quality service in the casino world. As a huge conglomerate, it has the money and power to invest in making its online operations shine, which will surely please the stakeholders. The acquisition is very recent at the time of writing this review, so it is too early to say how the takeover will affect Gala itself. However, the variety of the games itself – particularly the live games, is enough to impress, and the ability to choose which types of games you want to play for the welcome bonus is an interesting difference to the norm.
- Bonus options
- Diverse game offer
- Mobile apps available
- Strict wagering requirements
- Mediocre customer support
There are not as many games available on the Gala Casino as you’d like, not even as many as you’d see if you were to try out William Hill’s app. The wagering requirements must be completed in only 7 days, which is very strict when compared to the likes of 888casino, and the website isn’t as user friendly as, say Casino.com, which we’d also recommend if you’re looking for an astonishing number of jackpot games.
- 75 progressive jackpots
- User-friendly website