Casino.com Review – We Put the Casino to the Test
There are so many online casinos for UK players and not all casinos were created equal. But have no fear, dear reader, for that is why we are here. We bring years of experience playing at and reviewing casinos. This Casino.com review will show you the results from our test of Casino.com, in addition to giving you some insight into just what you can expect if you give the site a go.
|Welcome Bonus||100% up to £100|
|Casino Games||Over 350 games|
|High RTPs||Average RTP of 96.33%|
|Overall||4.5 out of 5.0|
|Visit the Casino!|
A Plethora of Playtech Games
The games selection at a casino is crucial. It is what defines it as a product. The Casino.com games mostly come from the industry titan, Playtech. This means that the quality is high, even if there are not as many styles or categories as you might find elsewhere. We will take you through all the different types available on the site in the next few sections. You can try out most of the Casino.com games for free on the site. However, you can only do so once you have made a deposit.
|Live Dealer Games||19|
|Games for iOS & Android||237|
The Casino.com slots dominate the operator’s games selection, as is the case with most online houses. There are well over 300 slot games in the ever-growing library. Most of the games come from Playtech, which is one of the largest and most respected game developers. While casinos like Dunder have over 1,000 slot games from dozens of developers on its rosters, you don’t have quite that much choice here. If quantity and variety is what you are after, this probably isn’t the place for you. However, what you do get is quality in spades.
There are no fillers here. You will find a great range of slot games that cater to different tastes. The operator holds a number of big franchise games like the Dark Knight Rises and Ted. You can also choose between dozens of hilarious and often wonderfully cheesy themes, just take the Treasures of the Lamp slot game, that combines some cultural insensitivity with cartoon bosoms to lure you in. There is some good gameplay in there too. Or if kitschy slots are not your thing, you might feel more at home with the Diamond Mine Megaways slot from up-and-coming developer Blueprint Gaming. The table below lists some of the most popular Casino.com games.
Plenty of Progressive Jackpots
One category in which the site provides exceptional range and choice is progressive jackpots. These slot games enable players to play for some of the biggest single payout wins in online casinos. The jackpots are often well above £100,000, and certain games regularly pay out wins in the multiple millions. Whenever a player plays a particular game, on any site across the world, the jackpot rises for everyone. So, it doesn’t matter which casino people are playing at, the potential max win will rise for everyone, simultaneously. When we carried out our Casino.com test, there were 75 progressive jackpot slots on the site, giving you almost as wide a choice of games as any site on the market. So, if you like to chop and change between jackpots, rather than sticking to one in particular, this site is ideal for you.
Casino.com Table Games
Fans of classic casino games can often find online casinos frustrating. They tend to favour bright colours and noisy slot games over variants of blackjack and roulette. This is definitely true to an extent with the Casino.com games, but there are 84 card and table games to choose between. Thankfully, the developers don’t tend to mess around with the winning formulas too much, which does mean that you won’t really find a larger offering anywhere. Instead, players are greeted by a number of interesting takes on the classics, adding side-bets, or tweaking small aspects of the game. So, if you ask us, the Casino.com table games selection is more than large enough and is well-appointed.
|Roulette (33)||Blackjack Variants (31)||Other Games (20)|
|3D Roulette||Double Attack Blackjack||Craps|
|NewAR Roulette||Lucky Blackjack||Sic Bo|
|Premium French Roulette||Half Double Blackjack||Wild Viking|
|Roulette Pro||Perfect Blackjack||Grand Baccarat|
|Penny Roulette||Lucky Lucky Blackjack||Opal 7 Seats Baccarat|
Get the Live Casino Experience
One of the most popular ways to play at the Casino.com online casino is to play live games. The live suite is provided by Playtech, as you might expect from a casino that mainly carries its games. This is both a good and bad thing. Playtech’s offerings are of an excellent quality, and the casino does carry a number of excellent game options. In particular, the roulette options are great, and all croupiers across the board are professional and friendly. However, in the online world, Evolution Gaming is by far the market leader, and for good reason too. Its games are of a higher quality than any other developer. So, if you are on the hunt for the best live casino games, we recommend that you try out Mr Green, which carries a great range from Evolution, NetEnt, and Extreme Gaming.
Mobile Casino Games
The majority of Casino.com games are available to play on the dedicated mobile app. The sizeable portion are slot games, and you will find all of the player favourites in touch format. A large number of the progressive jackpots are also available, meaning that it is possible to win big even on the smallest of screens. A decent selection of table games is available, as is the full live suite. Because of this, there is really nothing that you are missing from the desktop version, if you prefer to game on the go.
- 237 mobile casino games
- for iOS devices
- fits all sizes from Smartphone to Tablet
The layout and design of the app follows that of the main desktop site, but everything has been recreated with fat and clumsy fingers in mind, so there are no fiddly little buttons. It has to be said, though, that while this is a very decent application, it is outstripped in terms of choice and visuals by the unofficial king of mobile, LeoVegas. If you don’t fancy trying out the lion (and you are an Apple user) then you will find the Casino.com mobile app on the Apple Store. Unfortunately, there is no Android app available at the moment, but there is no need to worry, you can still access the casino main site from a mobile or tablet device.
Instant Wins and Scratch Cards
Online casinos have branched out far from their humble beginnings with simple roulette and blackjack games. These days, you will find online versions of almost all land-based gambling forms. You will find lottery, scratch card, and instant win games at Casino.com. These games can be a fun alternative to the more traditional online titles and often offer very large possible wins. However, they do also tend to have far lower return to player (RTP) rates than slots, roulette, blackjack, or live games. You’ll find these titles under the tab “casual games”… we are not sure why the casino chose to call them this, either. Favourites include the Gladiator Scratch Card, Keno, and Rock Paper Scissors.
Return to Player Rates and Table Limits
As you would expect, the type of game affects the kind of return will receive. Across the range, the Casino.com return rates are above the industry average. You should still make sure you check the rate for each game before you play. In general, blackjack games tend to have the highest theoretical returns, often as high as 99.80%, or even higher. Scratch cards and lottery games almost always have the lowest returns. These can be as low as 80%, but at the time of our Casino.com test, were all above 92%.
|Assessment RTP & Limits||Casino Games (without Live Games)||Limits Min/Max||RTPs|
|The Casino.com games all have competitive RTPs, and the average rate for the casino is above average.||Slots||1p – £2,000||91.32% – 99.32%|
|Roulette||1p – £10,000||94.60% – 98.65%|
|Blackjack||1p – £10,000||94.36% – 99.87%|
|Other Table Games||20p – £500||90.33% – 99.18%|
|Video Poker||20p – £500||99.49%-99.60%|
|Scratch Cards||£1 – £20||90.20%-96.90%|
|Arcade Games||£1 – £20||92.18% – 97.50%|
As we have mentioned, the casino has an above-average return rate across its game selection. This can be taken as proof that the casino is fair and is not trying to rip customers off. We should add two words of caution though. Firstly, all RTP rates are merely theoretical and describe the likely return over an extended period of play. Secondly, this casino has fewer slot games than many of its competitors. As slots tend to have lower rates than some other games, this means that the average rate at Casino.com is able to be a little higher. We take nothing away from the casino on this front though, as the rate on all games is competitive, and at least industry-standard.
The Bonus Offer in Detail
The Casino.com bonus offer is certainly attractive on the face of it. With no obligations to deposit, you will receive 20 free spins on any of the Age of Gods slot games just for signing-up. Then, if you choose to make a deposit, this will be matched 100% up to £100. This offer comes with terms and conditions that we will get into below.
|Bonus||£100 200 Bonus Spins|
|Bonus Code||Not required|
|More Deposit Bonuses||No|
- No Deposit spin bonus
- 100% cash match up to £100
- 30 day limit on bonus cash
First Deposit Bonus
If you choose not to accept the no deposit free spins, then you won’t be able to take advantage of the first deposit bonus. So, it is best to check out the full terms and conditions before you make your account, so you can decide in advance if you want to accept the wagering requirements and restrictions.
After you accept the spins, you are able to opt-in to the cash welcome bonus as well. For this, you must deposit at least £20 on your first payment. The casino will match this deposit 100% up to £100. You will also receive 20 additional free spins right then and there. Log back in to your account each day to receive another 20 free spins daily for the next eight days. All in all, you can get £100 in bonus cash, and 200 free spins. This makes it one of the more generous bonus offers out there.
There are a few conditions that you need to be aware of, that we will cover shortly. But you don’t need a bonus code in order to get the Casino.com welcome offer. To take advantage of the promotion, all you need to do is deposit with the bonus on the site’s promotions page.
Other Promotions in Casino.com
There are numerous Casino.com promotions on offer to keep you entertained and feeling special. Most of these take the form of daily or weekly deals, that give you cash bonuses on extra deposits or free spins on particular games. These all feature similar terms and conditions to the welcome offer, and all vary slightly in how they work. Because of this, you really need to make sure that you check out the terms thoroughly before accepting them.
The Casino.com promotions page, highlighting the welcome bonus, as well as various daily and weekly offers.
Bonus Wagering Requirements
For the tricky part about the welcome bonus: the terms and conditions. On the free spins, any winnings that you have will become bonus cash, with a playthrough requirement of 20x their value. So, if you win £10, you will need to wager £200 before you are able to withdraw any of these funds. This is pretty reasonable for the industry, as there are not many casinos that have lower wagering requirements than this on their bonuses.
The bad news is that the bonus cash is subject to a 40x wagering requirement. So, suddenly, that £100 cash bonus is less attractive than it seemed at first. In order for it to be converted into real money that you can withdraw, you will need to wager £4,000. If you are planning on playing a lot at the casino, then this may not be a problem at all, but it is certainly worth considering in advance.
The free spins all last for seven days from the moment when you accept each batch. Considering that you will have to log in to the casino every day for the first eight days in order to receive the full offering of freebies, this shouldn’t cause too much hassle. The bonus funds will expire after 30 days unless you have fully completed the wagering requirements. While this is a little more stringent, it is also pretty standard in the industry, and far better than the likes of BetVictor, where you are only given three days to complete the offer.
For bonus cash earned from free spins, you will have to wager it on the Age of Gods games, as all other games are excluded from this offer. Bonus cash may be wagered on almost any game on the casino. You can see the different contribution rates for the game categories in the table above. If you are unfamiliar with this concept, the simple version is, while you would have to wager £4,000 on slots (which contribute 100%) in order to fulfil the requirements on a £100 bonus, you would need to wager at least £20,000 on roulette (which contributes only 20%).
In addition to these restrictions, you should be aware that low-risk betting, such as even-odd bets on roulette,for instance, is prohibited with the bonus funds. You can also see a list of the games that are excluded from the bonus in the exceptions list above. In comparison to competitor sites, this is great news for players at the Casino.com online casino, as there are very few games excluded.
Accepted Payment Methods
There are a lot of seemingly little things that can really affect your experience at a casino. Deposits and withdrawals are definitely among this list, and yet can easily be forgotten by players when considering a new casino. The accepted Casino.com payment methods are listed in full in the table below, but as you can see, there are only a small number of options available for use, especially when it comes to making withdrawals. While debit cards are accepted for both deposits and withdrawals, e-wallets and the prepaid card Paysafecard may only be used for depositing funds into your Casino.com account. This means, ultimately, that while the operator does accept the increasingly popular e-wallet, Casino.com may not be the best option if you are looking specifically for a PayPal casino.
|Payment Method||Payment||Min. Deposit||Max. Deposit||Duration||Transfer Time||Fees*|
|Visa||Debit card||£10||£25,000||Instant||3 days||Free|
|MasterCard||Debit card||£20||£25,000||Instant||3 days||Free|
|Maestro||Debit card||£20||£25,000||Instant||3 days||Free|
|Bank Transfer||Bank transfer||£20||£10,000||Instant||3 days||Free|
All of the payment methods are free to use. There are some things to be aware of, however. You will only be able to make withdrawals using the methods you have used in order to make deposits. You will also have to verify your identity before you may withdraw funds from the casino, as is standard across the industry. This allows the companies to fight fraud and money-laundering. As such, you should never use fake details when creating an account, as this could cause you problems when withdrawing funds.
Website, Usability and Software
When you land on the casino main page, you are greeted by a flashy banner announcing the latest offers and promotions. On the whole, it’s an attractive, and easy to use site. The games are sortable by category, or listed in alphabetical order if you like, but unlike some other operators, you can’t filter by theme or developer when looking for games. However, since most of the Casino.com games, and certainly almost all of the slot games come from Playtech, this wouldn’t be that useful anyway. You can search by game name, however, meaning that it’s always easy to jump straight into your favourite.
The website is powered by software from Playtech, which should guarantee easy and stylish use. However, this just isn’t the truth. The site is often slow when loading games, which all require the use of Flash Player. You can also download the casino software on to your PC, but unfortunately, we also found this setup to have lots of problems with loading times and lags. In an era when most casinos are moving to instant play accessibility for all games using HTML5 coding, the operator seems just a little old-fashioned.
The Casino.com homepage with popular games clearly displayed and latest offers shown in the eye-catching banner.
Customer Services and Support
There are both positives and negatives about the customer service options at Casino.com. While there is a 24/7 live chat feature available, it can be difficult to get through to an agent at busy times. In our experience, you can be waiting quite some time. Also, when we were in contact with a member of staff, we found that they were not as helpful or knowledgeable as we might have hoped. If you are a big fan of live chat support, we suggest you check out William Hill, which has exemplary customer service. On the other hand, the casino does offer 24/7 phone support. This is very unusual for online casinos these days and is a real bonus that works in its favour.
Casino.com Security Measures
Knowing that you are in safe hands when playing online is essential. That’s why the United Kingdom Gambling Commission exists: to make sure that you and all UK players are safe from scams and fraudulent sites. There are no such problems here, however, the operator is a fully licenced and registered casino, following all regulations and rules set out by the national regulator. You can be confident, therefore, that the house is fair and responsible.
|Regulatory Authority||UK Gambling Commission|
|RTP & RNG Audit||GLI||TST|
|Owner of Website||Mansion Europe Holdings Ltd|
Licencing and Fairness Testing
As we mentioned before, the casino holds a full licence from the UK Gambling Commission, enabling it to offer products to the UK market. This means that the casino must abide by strict and constantly updated regulations that are put in place with the sole purpose of protecting UK players from unfair practices. In addition to this, the Casino.com games are tested for RTP rates and fairness by the impartial testing agency GLI. The website is fully encrypted by Thawte software, guaranteeing the highest levels of online security on the market. Lastly, in order to protect at-risk players, the company works in tandem with a number of charities in order to promote responsible gambling. It has partnerships with GamCare and GambleAware, working to help those most at risk from gambling addiction.
More Information About the Company
The site is owned and operated by Mansion Europe Holdings Ltd, which also runs Mansion Casino and Slots Heaven. Mansion Ltd won Online Casino Operator of the Year at the 2018 International Gaming Awards. Mansion was founded in 2003, while Casino.com was launched four years later. The site was previously an online marketing site, which was given a full work over and relaunched as a complete casino, offering everything from slots to live dealer games.
The company’s operations are based in Gibraltar, as is common for online casinos servicing the UK market. It quickly became one of the top sites around. Not long after it launched, Mansion ran a well-publicised Guinness World Record-breaking attempt to host the longest ever DJ relay mix. The event was held at London’s Ministry of Sound nightclub, and ran for more than 12 hours, featuring 100 different artists. The attempt raised money for the One Life charity.
|Owner of the Website||Mansion Europe Holdings Ltd|
|Address||Suite 901, Europort, Gibraltar GX11 1AA|
|Stock Market Listing||Not applicable|
|Telephone||0800 901 2483|
Getting Started at an Online Casino
For newcomers to the world of online casinos, it can be difficult to figure out how to get playing, and what to watch out for when signing up, depositing, or playing. The next couple of sections act as a beginner’s guide to playing online. We’ll take you through the steps and give you a few tips for things to keep in mind when starting out.
You can find the registration form in the top right-hand corner of the main page. Click “join” and a pop-up will appear, asking you to fill out two quick forms. First, you’ll need to provide your personal information. In order to make sure there are no issues with withdrawals, it is best to provide correct details that you can verify with official ID. Next, you’ll need to choose a username and password, so get creative, and just make sure you can remember them easily. Apart from that, there’s nothing to the process. It should only take two or three minutes.
Making Your First Deposit
You are ready to make your first deposit. If you want to take advantage of the Casino.com welcome bonus then click “deposit with bonus” in the promotions tab, under the welcome offer. Otherwise, click on the button on the top banner, marked “deposit”. Either way, you will have a number of payment methods available to you. Check out our guide to these further up the page in order to check out the full details on processing times and fees. The main thing to bear in mind is that you will need to use a payment method that you have used to deposit funds previously when it comes to taking funds out of your account with the casino.
What happens if I take more than 30 days to fulfill the Casino.com bonus wagering requirements?
Unfortunately, if you do not complete the playthrough requirements on the bonus cash, it will be removed from your account. This is why you should always make sure you fully understand the terms before you accept an offer and consider whether you are likely to fulfill all of the terms in time.
Can I play the Casino.com games for free?
Yes. You are able to try out all games on the site, with the exception of live dealer games, for free. However, you must make a deposit and have a positive balance in your account before you will be able to do so. The option will appear next to “play for real” when you hover your mouse over a game.
The Casino.com Test Results
Casino.com is one of the top UK brands for online gambling. There are many good things going for the site. It has a large range of games that are all top-quality. Most come from Playtech, which is one of the market leaders in modern casino software development. The Casino.com games also have above average RTP rates across the range, which guarantees that it is a fair site at which to play. In addition, the option of round-the-clock customer support by phone is an unusual perk in today’s online market. However, all of these pros come with corresponding cons, as we met with a few problems during our Casino.com test.
- Excellent range of games
- High RTP rates
- 24/7 phone support
- Slow website
- Poor live chat support
This Casino.com review has found that although the games selection is excellent, the range of games is not as varied as with other providers, who source their games from a larger number of developers. If you would like this kind of choice, we recommend that you try out Casumo, which has an immense portfolio. It also trumps Casino.com in terms of the slickness of the website. Casino.com has some issues with loading times on games, and also doesn’t allow you to sort through the games easily, beyond dividing them by category. Lastly, if you are experiencing any problems on the site, and don’t like phoning customer services, you may have issues, as it can be frustrating waiting to be connected to an agent on the live chat feature. If, after reading about our experiences, that this operator isn’t the one for you, check out our general best casino overview to see which alternative is best for you.
- Slick and attractive website
- Lots of game developers